• Receive, review, and triage incoming emails.
• Order and track PERS and Medication Dispenser devices
• Direct incoming calls to appropriate departments or individuals.
• Reach out to client's to help troubleshoot issues
• Track communication outcomes to ensure accuracy with organizational policies.
• Provide courteous, professional assistance to clients, families, and partners, maintaining confidentiality and sensitivity at all times.
As an AT Service Coordinator, you will bring the following experience and attributes:
• Approach all emails and phone calls with a Time Sensitive and Person-Centered focus.
• A proactive, self-starting approach to your work that includes building, and organizing while keeping a focus on providing a seamless experience for all clients.
• Establish rapport authentically and quickly by responding to incoming referrals/questions/concerns.
• Excellent communication skills both verbally and written.
• Ability to work remotely and independently.
What you will find at Mercarik:
• An organization that is founded on the principle of respect.
• A collaborative work environment where you are empowered to do your best work.
• A growing organization that is a preferred resource for clients within Minnesota.
• A flexible schedule that includes working remotely.
• A competitive salary of $45,000 - $48,000 (+ DoQ) with other benefits including 401K options, health benefits, and opportunities to advance.
